🔒 Authenticity Guarantee
We understand how important authenticity is when it comes to collectible products like blind boxes. That’s why we proudly offer our Authenticity Guarantee on select items in our store.
✅ What We Guarantee
For any product labeled with "Authenticity Guarantee", we ensure that it is 100% genuine and sourced directly from the original manufacturer or their authorized distributors.
If the product includes a manufacturer-issued serial code, QR code, or official authenticity check, we invite you to verify it using the brand’s official verification system.
If your product fails the manufacturer’s authenticity check and is found to be counterfeit, we will issue a full refund of 2x your original purchase price—no questions asked.
Review our verification processes here:
Verification Process for Pop Mart items
📝 How to Submit a Claim
To submit a claim under our Authenticity Guarantee:
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Confirm that your product was labeled "Authenticity Guarantee" at the time of purchase.
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Complete the verification process provided for your specific product (e.g., Pop Mart verification instructions above).
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If the verification fails, contact us and provide all required information as outlined in the relevant verification section.
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We will review your submission and, if verified, issue your 2x refund promptly.
⏳ Important Notes & Conditions
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Claims must be submitted within 14 days of product delivery.
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The guarantee only applies to products that have an official authenticity verification system (e.g., serial code lookup, QR check) provided by the original manufacturer and labeled as such in our store.
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We cannot extend the guarantee to products that do not have a manufacturer-issued authenticity check.
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Products that have been tampered with, significantly damaged, or altered after delivery may not be eligible for a refund.
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We work only with verified distributors and official channels. We never source from grey-market suppliers, resellers, or unofficial third parties.
📬 Need Help?
To submit a claim or if you have any questions, please contact us at:
hello@luckystar.gg
Your trust means everything to us. We’re committed to giving you peace of mind when shopping with us.